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Help Center

Your branded help center, where customers find answers themselves

Write articles with your team, publish them on your own domain, and show them in the chat widget, so customers find the answer before they message you.

Create your account

Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.

The help center of a demo store: a search box, featured articles, and collections for orders, returns, payments, account, and sizes.

Screenshots from Sudeem with a fictional demo workspace.

Writing and publishing

Write articles together, and publish them after review

An editor with headings, lists, tables, images, and YouTube videos. Paste Markdown and it keeps its formatting, or start from a ready template.

  • Review before publishingAny teammate can write an article and submit it for review, and admins publish it or ask for changes.
  • Version historyEach save keeps a version with its author and time, and you can restore any of them.
  • Scheduled publishingChoose a date and time, and the article publishes on its own.
The article editor with a return policy article: headings, bullet lists, and numbered steps.

Design and domain

Your colors, your logo, and your domain

Change the colors, fonts, header, and layout, and see each change in a live preview before you save.

The help center design page: theme settings beside a live preview of the help center with its own collections.

  • Your own domain

    Publish on a domain such as help.yourstore.com with an HTTPS certificate, or under a path on your site.

  • Arabic and English

    Each article can have a translation that readers switch to, and Arabic pages read right to left.

  • Ready themes

    Start from a ready theme, or bring your brand from your workspace or another help center.

  • More than one help center

    Create a help center for each brand or product, each with its own domain and look.

Inside your product

Answers where your customers ask

Customers search and read articles in the chat widget on your website without leaving the page.

  • Suggestions while they typeWhile a customer writes their first question, up to three matching articles appear.
  • An article in the replyYour team inserts an article link into a reply from the inbox.
  • An article inside your siteOpen an article or a collection inside your site or app as a window, a side panel, or part of the page.
The chat widget on a store’s website with a search box and the most read help articles.

AI

Your articles teach the AI agent

Add articles to the AI agent’s knowledge, and it answers customers from them. When you edit an article, the agent learns the new version on its own.

  • From a resolved ticket to an articleWhen a ticket is resolved, AI drafts an article from its resolution, and your team reviews it before publishing.
  • Cleaner search reportsAI sets aside meaningless searches so they don’t skew your numbers.

Reports

Know what customers search for and what they don’t find

Searches, the share that ended with an opened article, reads by channel, satisfaction, and the top countries and referring sites.

The help center overview with total searches, the share that opened an article, satisfaction, search volume, and reads by channel.
  • Content gapsSearches that returned nothing appear in a list, each with a button to write the missing article.
  • Each article’s performanceReads, ratings, countries, and referring sites for every article.
Content gaps: searches for a discount code, a gift card, gift wrapping, and international shipping that found no article.

Before you begin

Questions before you start

Can I use my own domain?

Yes. Point a subdomain such as help.yourstore.com to Sudeem, and the certificate is issued automatically. You can also serve the help center under a path on your site through your own server.

Which languages does the help center support?

Arabic and English. An article can have a translation, and the page links readers to the other language.

Does the AI agent answer from my articles?

Yes, once you add them to its knowledge sources, and your edits reach it automatically.

How do I know which articles are missing?

The overview lists the searches that returned no results and how often each one was searched, with a button to write the article.

Is the help center included in every plan?

Plans differ by features, team members, and usage. After you create your account, you can compare plans and their prices in your workspace, or ask our team.

Publish your help center today

Create your account, write your first article, and publish it on your domain.

Create your account

Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.