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An integrated customer service platform

Customer support, outreach, and task automation on one platform

Bring customer conversations together, track requests, publish help articles, and send campaigns. AI helps your team summarize conversations and draft replies.

Create your account

Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.

The Sudeem inbox: conversations from WhatsApp and the website, an open conversation with a customer, and her profile.

Screenshots from Sudeem with a fictional demo workspace.

Channels

All your channels in one inbox

Messages from every channel arrive in the inbox, and your team replies from the same place.

  • WhatsApp
  • Your website
  • Email
  • Instagram
  • Messenger
  • Telegram
  • Slack
Explore integrations

Support

Answer every conversation, and follow every request until it is resolved

A shared inbox for every channel, tickets with an owner, priority, and status, and response deadlines your team can see.

The support tickets list with status, priority, and owner for each request.

  • Automatic routing

    Route new conversations to the right team or teammate with rules you set, based on the channel, the message, or the customer.

  • Internal notes and mentions

    Write a note the customer never sees, and mention a teammate to follow up.

  • Response deadlines

    Set deadlines for the first reply and the resolution, and see what is about to pass them.

  • Saved replies

    Save the replies you send often and insert them into the conversation in one click.

Help Center

Publish answers customers find themselves

Write articles, organize them in collections, and follow their views and ratings.

Help center articles with their views, status, and satisfaction rate.

Engagement and follow-up

Reach customers before they ask, and follow up after the answer

Send WhatsApp campaigns to segments of your customers, show proactive messages on your site, and collect their feedback with surveys.

WhatsApp campaigns with their status, audience size, and delivery progress.

  • Campaigns

    Send approved WhatsApp templates to a segment of your customers.

  • Proactive messages

    Show a message in the chat widget based on what the visitor does.

  • Surveys

    Measure customer satisfaction after a conversation with NPS or CSAT.

  • News and banners

    Publish product news in the chat widget, and show a banner at the top or bottom of your site.

Customers

Know the customer before you reply

One profile with their details, conversations, tickets, and your team’s notes.

A customer profile with contact details and a timeline of their conversations.

Automation and AI

Automate repeated steps, and let AI help your team

The AI assistant summarizes the conversation, drafts and translates replies, and your team reviews every reply before sending it.

  • WorkflowsAutomate repeated steps such as assigning, tagging, and sending messages.
  • An AI agent for repeated questionsIt answers from your help center articles and sources, and hands the conversation to your team when a customer asks for a person.
The AI assistant in Sudeem summarizes a customer conversation and drafts a reply for a teammate to review.

Get started

Start in three steps

Create your account

Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.

  1. Create your account

    Set up your workspace and add a payment card to start the 14-day Pro trial.

  2. Connect your channels

    Add the chat widget to your website, then connect WhatsApp, email, and your other channels.

  3. Invite your team

    Invite your team, add your help center articles, and set up your first campaign or workflow.

Before you begin

Questions before you start

Contact our team
How much does Sudeem cost?

Plans differ by features, team members, and usage. After you create your account, you can compare plans and their prices in your workspace, or ask our team.

Is there a free trial?

Yes. You can try the Pro plan for 14 days. You add a payment card during setup, and the subscription starts when the trial ends unless you cancel.

Which channels can I connect?

WhatsApp, the chat widget on your website, email, Instagram, Messenger, Telegram, and Slack. Setup requirements vary by channel.

Can I reach customers before they contact us?

Yes. Send WhatsApp campaigns with approved templates, show proactive messages, news, and banners on your site, and collect feedback with surveys.

Does Sudeem work in Arabic?

Yes. Sudeem’s interface is in Arabic and English, and your team replies to customers in Arabic from the inbox. The AI agent can also answer in Arabic in the dialect you choose.

Support, engagement, and automation in one platform

Create your account, connect your channels, and invite your team.

Create your account

Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.