Channels and integrations
Connect your channels, store, and tools to Sudeem
Connect each app once for your workspace, then choose which AI agents can use it. Messages from every channel arrive in one inbox.
Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.
Screenshots from Sudeem with a fictional demo workspace.
Channels
Answer customers on the channels they use
Messages from every channel arrive in the shared inbox, and the AI agent can answer on each one.
- Your website
- Messenger
- Telegram
- Slack
- Your own WhatsApp numberConnect your WhatsApp Business account through Meta, and send campaigns from the same number.
- Email from your support addressForward your support address to the address Sudeem gives you, and every email becomes a conversation.
- Telegram and SlackConnect a Telegram bot with its token, and answer your team’s questions in Slack.
- Channels by planThe chat widget, email, and Slack are in every plan. WhatsApp, Instagram, Messenger, and Telegram are available from the Pro plan.
Online stores
Answer from your store’s data
Connect Salla or Shopify, and the AI agent checks orders and products during the conversation.
- SallaTrack an order, search products, and look up a customer, and start a workflow when an order is placed. Connecting Salla needs an app from the Salla Partner Portal for your store.
- ShopifyLook up orders and products from your Shopify store. This integration is in beta and available from the Pro plan.
Knowledge sources
Answer from the documents you already have
Add your sources once, and the AI agent answers from them on every channel.
Notion pages
Choose the Notion pages the AI agent answers from, and sync them when they change.
Your website
Add a single page or your whole site, and the agent reads it as a source.
Files
Upload documents such as your policies and price lists.
Help center articles
Articles you publish in Sudeem reach the agent when you edit them.
Your systems
Connect the systems that have no ready-made integration
Use your own API, an MCP server, or a web address to connect what is not in the list.
Your own API
Add an action that calls your system, such as checking an order, and require approval before it runs.
MCP servers
Connect an MCP server, and the agent can use the tools you allow from it.
New leads in your system
Send each lead the agent collects to an address in your system as it arrives.
Your workspace in AI tools
Connect Claude, Cursor, or another MCP client to manage conversations, tickets, and campaigns.
Before you begin
Questions before you start
Which channels reach the inbox?
The chat widget on your website, email, Slack, WhatsApp, Instagram, Messenger, and Telegram. WhatsApp, Instagram, Messenger, and Telegram are available from the Pro plan.
Is Zid supported?
Not as a ready-made integration. You can connect your store’s API to the AI agent as an action, or through an MCP server.
Do you integrate with HubSpot, Zapier, or another CRM?
There is no ready-made integration. Each new lead can be sent to an address in your system, and actions can call any API you choose.
Can I add Sudeem to my website or web app?
Add the install code to show the chat widget. The Sudeem SDK identifies signed-in customers and sends events from your site.
Are these tools included in every plan?
Plans differ by features, team members, and usage. After you create your account, you can compare plans and their prices in your workspace, or ask our team.
Connect your first channel today
Create your account, connect a channel, and add your knowledge sources.
Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.