Our philosophy
AI helps your team serve customers
Your team stays in control of customer conversations, with AI to answer repeated questions, prepare replies, and carry out the actions you allow.
Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.
01, Reality
Keep a person available when customers need one
Repeated questions can be answered by AI. Requests that need judgement or follow-up belong with your team.
A customer can ask to speak to a person. Your team receives the conversation in the inbox with its history.
02, Our Philosophy
Use your knowledge and your customers’ language
Choose the knowledge sources, dialect, and tone your AI agent uses, and let your team take over when needed.
Excellence
Answers based on the knowledge sources you choose.
Empathy
A person takes over whenever the conversation needs one.
Identity
Your name, your tone, and your customers’ dialect.
03, The Promise
Keep your team in control of replies and actions
Your team reviews suggested replies before sending them and can require approval for the actions it chooses.
Use automation for repeated steps, and give your team more time for following up on requests and solving customer problems.
The AI assistant prepares a summary or a draft reply; your team reviews it and decides what to send.
Give your team more time for what matters
Create your account, and let the AI agent take the repeated questions.
Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.