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Customer support

Answer customers on every channel without losing a request

The AI agent answers repeated questions from your sources. Your team takes over the rest from one inbox, and tickets track each request until it is resolved.

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Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.

The support tickets list with status, priority, and owner for each request.

Screenshots from Sudeem with a fictional demo workspace.

Get started

Start in three steps

Create your account

  1. Add your sources

    Add your help center articles, web pages, and files, and the AI agent answers from them in your customers’ dialect.

  2. Connect your channels

    Connect the chat widget, WhatsApp, Instagram, email, and more, and every message arrives in one inbox.

  3. Decide who answers

    Routing rules send each conversation to the right team, and the agent hands it to a person when it cannot answer or the customer asks.

Handoff

Your team picks up where the agent stopped

The conversation reaches your team with its history and the customer’s details, so the customer does not repeat the question.

  • A ticket when follow-up is neededOpen a ticket from the conversation and assign it to a team, and the customer can follow its status.
  • Response deadlinesSet first-reply and resolution deadlines, and see the requests close to missing them.
An escalated conversation waiting for the team, with a Take over button, the customer’s details, and the ticket opened for it.

Reports

See how fast your team replies, and what the agent handled

Track first reply and resolution times, conversation volume, and deadline attainment, and ask customers to rate each conversation.

Inbox reports with average first reply and resolution time, daily conversation volume, deadline attainment, and AI versus team handling.

Tools

The tools behind this use case

Each tool has its own page with more detail.

Before you begin

Questions before you start

Which channels reach the inbox?

The chat widget on your website, email, Slack, WhatsApp, Instagram, Messenger, and Telegram. WhatsApp, Instagram, Messenger, and Telegram are available from the Pro plan.

What happens when the AI agent cannot answer?

It hands the conversation to your team in the inbox, and you can describe in its settings when else it should do so.

Do response deadlines follow business hours?

Not yet. Deadlines run around the clock, and the first-reply clock starts when the customer is waiting for your team, not while the AI agent is answering.

Are these tools included in every plan?

Plans differ by features, team members, and usage. After you create your account, you can compare plans and their prices in your workspace, or ask our team.

Answer your customers from one place

Create your account, connect your channels, and add your knowledge sources.

Create your account

Try Sudeem free for 14 days. You won’t be charged before the trial ends, and you can cancel anytime.