With Sudeem, building 'Knowledge Sources' doesn't require technical expertise. Just upload your files or website links, and our smart engine will analyze and understand them to become an instant reference for accurate and professional answers.
Powerful tools that make teaching the agent an easy and enjoyable process.
Whether it's PDF, Word, Excel, or simple text files, Sudeem can read and extract information from them.
Just give us your website link, and Sudeem will visit all pages and index their content automatically to be ready for answering.
When you update a file or page, you can re-index with a click of a button to ensure the agent has the latest information.
We divide long content into small connected parts to ensure accurate information retrieval when asked.
You can add manual text and instructions directly (such as short return policies) without the need for files.
An easy dashboard allows you to see all sources, their status (indexed/processing), and the ability to delete or disable them.
Knowledge in Sudeem is not static. The agent benefits from the context of previous conversations to understand customers better, and receives your corrections and ratings to update its understanding and provide more accurate answers next time.
Sudeem doesn't forget what the customer said moments ago. It uses the previous conversation context to provide coherent and aware answers, just like a human employee.
You are the primary teacher. When you correct an answer or rate it negatively, the system learns immediately and adjusts its behavior to avoid the same error in the future.