When it needs
a Human Touch
Don't let the robot stand in the way of serving your customers. Sudeem realizes when it should step aside and connect the customer with the specialized support agent, with complete transfer of conversation history.
Smooth transition, integrated experience
Human escalation in Sudeem ensures that your customer does not feel any interruption in service, while providing your employees with all the tools they need.
Context Fully Preserved
When the employee receives the conversation, they see the full history of what happened between the customer and the bot. No need for the customer to repeat their problem.
Smart Department Routing
The conversation can be directed to the specialized department directly (Sales, Technical Support, Finance) based on the customer's request or the context of the talk.
Availability and Work Hours Management
The system identifies your team's work hours and their availability status. If no one is available, the bot will collect the ticket or appointment on their behalf.
Unified Inbox
One interface for your team to respond to conversations coming from WhatsApp, website, Instagram, and others. Ease of management and speed of response.
Smart Scenarios for Human Intervention
We believe that AI was created to enhance human capabilities, not to replace them entirely.
Handling Special Cases
When the conversation reaches a critical point or requires human empathy and decision, the summon button is activated immediately.
Containing the Angry Customer
When the conversation reaches a critical point or requires human empathy and decision, the summon button is activated immediately.