Real actions,
Not just conversations
In Sudeem, agents don't just answer questions. Thanks to the "Actions" feature, your agent becomes a digital employee capable of accessing your systems, updating data, and performing complex tasks with extreme accuracy.
Refund Request
#1234
Sync Order Status
System Sync
Three steps to activate smart actions
Simplicity in setup, power in execution.
Link your Salla store to access orders, products, and more through Sudeem.
Connection
Link your agent to any system you use (Salla, Zid, HubSpot, or your own system via API) in minutes.
Definition
Define when and how the agent uses these tools. The agent understands the context and decides what the appropriate action is.
Invoice sent to customer
Confirmation message sent via WhatsApp
Execution
The agent performs the task and updates your data immediately, sending a confirmation to you or the customer.
Features designed for full control
Security and intelligence in every action.
Boundless integration (Custom APIs)
Don't let system barriers restrict you. Sudeem gives you the ability to connect with any REST API, meaning your agent can interact with your sales system, warehouses, or even your shipment tracking system.
Human Approval
Need a higher margin of safety? You can activate the "Human Approval" feature for sensitive actions (such as refunding money). The agent prepares the action, and waits for a button click from you to execute.
Ready-to-use Templates
Start immediately with a library of pre-set actions for booking appointments, tracking orders, and classifying technical support tickets. No need to reinvent the wheel.
Full transparency and activity logs
Monitor everything your agents do. The Sudeem dashboard gives you a detailed log of every action executed, its time, result, and the system affected by it. Absolute transparency builds trust.
Examples of endless scenarios
How do Sudeem customers use "Actions" today?
E-commerce
Change shipping address or track order status directly in your store (Salla/Zid) without employee intervention.
Technical Support
Open a ticket in the system (Zendesk), classify it, and send a confirmation response to the customer immediately.
Healthcare
Schedule appointments based on doctor availability in the clinic's internal system.
Real Estate
Book property viewing appointments and collect and update interested person's data in the CRM.