Introduction to Sudeem
What Sudeem is, who it is for, and how to get started in five minutes.
What is Sudeem?
Sudeem is an AI agent platform built from the ground up for the Arabic-speaking world. It lets you create agents that talk to your customers across the channels they already use — your website, WhatsApp, Instagram, Messenger, and more — with natural Arabic that understands dialects, tone, and context.
Behind every conversation is an agent you shape: its personality, the knowledge it draws on, the actions it can take, and the humans it escalates to when things get tricky.
Who is it for?
- E-commerce stores that need to answer product, order, and shipping questions 24/7 without growing their support team.
- Service businesses that want to qualify leads, book appointments, and follow up without losing the human touch.
- Support teams that spend most of their day answering the same ten questions and would rather focus on the hard ones.
- Builders who want to give their app a conversational layer that actually understands what users mean.
What can an agent do?
Out of the box, an agent can:
- Hold a natural conversation in Arabic or English across every channel you connect.
- Answer questions from the knowledge you feed it — documents, FAQs, product catalogs, help center articles.
- Take actions on your behalf — look up an order, create a ticket, search your catalog, post to Slack, send a form.
- Escalate to a human on your team when the conversation needs it, and pick back up cleanly when they hand off.
- Learn from feedback so it keeps getting better on the questions your customers actually ask.
The five-minute quickstart
- Create an agent. Give it a name, a persona, and a short description of what it should help with.
- Feed it knowledge. Drop in a PDF, paste a URL, or connect a help center. The agent indexes it and starts answering from it immediately.
- Give it actions. Connect your store (Salla, Shopify), your chat tools (Slack), or wire up any HTTP API with a few clicks. See the Actions guide for the full tour.
- Try it out. Use the built-in playground to chat with your agent and watch which tools it picks — no deployment needed.
- Deploy it. Embed the widget on your site, connect WhatsApp, or point an Instagram DM at it. The agent is live the moment you paste the snippet.
Where to go next
- Actions → — teach your agent to do things, not just say things.
- Knowledge base — upload documents and sync content sources (coming soon).
- Integrations — connect WhatsApp, Instagram, Messenger, Salla, Shopify, and more (coming soon).
- Analytics — see what your customers ask, what the agent gets right, and what needs work (coming soon).
Questions or feedback? Email us at [email protected] — we read every message.