Easy government service for citizens through trusted AI agents
Help citizens reach the right service from the first time, with clear guidance for steps and required documents without complexity.
Reducing pressure on call centers and traditional service windows.
Clarifying requirements and steps for the citizen before their presence at the branch.
Providing the same official and policy-compliant answer every time.
Modern digital experience that enhances the entity's image and increases beneficiary satisfaction.
بوابة الخدمات
الحكومية الإلكترونية
How Sudeem works in this scenario?
Preparing official knowledge sources
You upload regulations, guides, and forms in knowledge sources so the agent relies on approved texts in answering beneficiary inquiries.
Designing automated service journeys
You build service paths in Actions to convert requests such as booking an appointment or submitting a service request into a series of automated steps within the conversation.
Adjusting governance, security, and escalation
You define from security settings what the agent can access, and adjust human escalation for sensitive cases, with performance tracking through analytics.
How to use Sudeem tools to apply this scenario?
Collect regulations, forms, and official FAQs in it so the agent answers with approved information always.
Learn about the toolBuild paths like booking an appointment, requesting a service, or following up on a transaction automatically within the conversation.
Learn about the toolUse it to transfer sensitive cases or complaints to specific employees while keeping all dialogue details.
Learn about the toolMonitor encryption, permissions, and access logs through security settings to suit government agency requirements.
Learn about the toolWhat can you expect from the first day?
Tangible results based on realistic statistics from our previous customers.
Decrease in repetitive visits
The citizen gets full information from the first time.
Pressure reduction on call centers
Answering repetitive questions digitally instead of a call.
Beneficiary satisfaction
Simple, clear, and always available experience.