Privacy Policy

Last Updated: March 7, 2026

At Sudeem, we consider the privacy of your data and your customers' data a top priority. This policy explains our commitment to protecting your information and how we handle data on our platform.

1. Information We Collect

We collect the information necessary to provide a personalized and effective AI agent experience:

  • Account and Profile Data: Such as name, email, phone number, and business information to personalize the service.
  • Messaging and Interaction Data: WhatsApp messages, conversation history, and metadata when you use our messaging integrations.
  • Training Data: The texts and documents you upload to train your smart agent, which we use exclusively for your own models.
  • Interaction Logs: Chat transcripts between the agent and your customers to improve response accuracy and provide analytics to you.

2. Purpose of Data Usage

We use the collected information for service delivery, messaging, customer support, and automation services. We use advanced linguistic processing technologies to enable Sudeem agents to understand your customers. We commit to the following:

  • We do not share your training or messaging data with any third parties for marketing purposes.
  • All stored and transmitted data is encrypted using industry-standard protocols to ensure no unauthorized access.
  • We apply strict standards in selecting infrastructure providers for processing large language models.

3. WhatsApp Integration and Messaging Data

Our platform integrates with the WhatsApp Business API provided by Meta. Regarding this integration:

  • The system may process customer phone numbers, WhatsApp messages, and conversation metadata to facilitate communication and automation.
  • This data is used only to enable businesses to communicate with their customers and provide automation services.
  • Data may be processed or transmitted through Meta (WhatsApp) as a service provider.
  • Sudeem does not sell, rent, or misuse WhatsApp user data.
  • Use of this integration is also subject to Meta's WhatsApp Business Terms and Privacy Policy.

4. Cookies Policy

We use cookies to improve your digital experience and understand how you use the platform. Our cookies are divided into:

Necessary Cookies

Indispensable for operating the site, such as login sessions and security protection.

Analytical Cookies

Help us understand the most visited pages and improve platform performance (e.g., Google Analytics).

You can always adjust your options through the cookie consent bar or your browser settings.

5. Your Rights and Data Deletion

Under data protection regulations, you always have the right to:

  • Request a copy of your data stored with us at any time.
  • Correct any inaccurate information or update it.
  • Request the final deletion of your account and all associated data.

Data Deletion Request

You can request the deletion of your data through the following methods:

  • Self-Service: Use the "Delete Account" option in your dashboard settings.
  • Email: Contact us at [email protected] with the subject "Data Deletion Request".

For more details, visit our Data Deletion Instructions.

6. Changes and Contact Information

We may update this policy to reflect technical or regulatory developments. We will inform you of any material changes via email or through a notice on the platform.

If you have any questions or requests regarding your privacy or data protection, please contact us at [email protected] or through our Contact Page.