Deeper Understanding,
For Every Conversation
Don't just run an agent, monitor its performance moment by moment. Sudeem's analytics dashboard provides accurate insights into customer satisfaction, most common questions, and response efficiency, to make decisions based on real numbers.
Conversation Analysis
Daily total conversations during the specified period
Everything You Need to Make the Right Decision
The Sudeem platform gathers all data in one place and presents it to you in an easy-to-understand and actionable format.
Sentiment Analysis
AI understands the customer's tone (happy, angry, neutral) and automatically classifies conversations to alert you to emergencies.
Trending Topics
Discover what your customers ask about most? This helps you improve your products or clarify your policies.
Performance Measurement
Monitor agent response speed, answer accuracy, and problem resolution rate from the first response.
Full Conversation History
Easily search conversation archives with advanced filters to access any Information you need.
Hello, can I retrieve the previous invoice?
Welcome! Certainly, here is a copy of invoice #9921
Thank you very much, great service!
Export Reports
Export data in multiple formats (CSV, PDF) to share with your team or analyze more deeply.
User Tracking
Track each user's journey over time, and know when they return and what they ask for each time.
Geographic Distribution
Know where your customers come from. Track conversations by country to understand your geographic reach.
Conversation Summaries
Get automatic summaries for each conversation. Save time and quickly extract key ideas.
Inquiry about the business plan and features available. Differences were explained and a price quote was sent.
Issue with WhatsApp integration. The problem was diagnosed and solved by updating settings.